hylosPrivacy Policy

This page describes what we collect when you use hylos and how we keep that data protected. We at hylos collect personal information to verify your account, process your deposits and withdrawals, and comply with banking regulations across our service regions. Your data security is central to our operations—we use encrypted connections, secure servers, and standard data-protection practices to safeguard your information.

Our hylos privacy policy covers account registration, identity verification, payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, transaction history, and customer support interactions. We do not sell your personal data to third parties. We share information only with payment processors, banking partners, and regulatory authorities where required by law.

This policy applies to all users accessing hylos from supported jurisdictions. We update this policy periodically to reflect changes in our operations or legal requirements. Your continued use of hylos after updates constitutes acceptance of the revised policy.

What Data We Collect on hylos

We at hylos collect personal information during account registration and ongoing use of our platform. During signup, we collect your email address, phone number, and a password of your choice. We use your email for account recovery and support communications. We use your phone number for account verification and to contact you about account security or payment issues.

During identity verification, we collect your government-issued ID document—passport, national ID card, or driver's license. We scan and store this document to comply with anti-money-laundering regulations across Indonesia and our service regions. We also collect your full name, date of birth, and residential address from your ID.

When you deposit or withdraw funds on hylos, we collect transaction details—the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date and time, and the transaction reference number. We retain this information indefinitely to maintain your account history and comply with banking audit requirements.

How We Use Your Data on hylos

We at hylos use your personal data for specific purposes. We use your email and phone to verify your account and send you security alerts—for example, if someone attempts to log into your account from an unfamiliar location. We use your identity documents to comply with know-your-customer (KYC) regulations required by Indonesian banking authorities and our payment partners.

We use your transaction history to maintain your account balance, process your withdrawals, and provide you with a complete record of your deposits, entries, payouts, and withdrawals. We use your contact information to respond to support requests, answer questions about your account, or notify you of service changes.

We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your personal information to third parties. We do not share your data with advertisers, data brokers, or unrelated businesses. We share information only with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), our banking partners, and regulatory authorities when required by law.

Third-Party Processors and Data Sharing

We at hylos work with third-party service providers to operate our platform. Our payment processors—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—receive your transaction data to process deposits and withdrawals. These processors operate under their own privacy policies and are bound by banking regulations to protect your information.

Our servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure platform availability and performance. Your data may be stored or processed in locations outside Indonesia. However, we maintain the same security standards and encryption protocols regardless of server location.

We may disclose your information to regulatory authorities, law enforcement, or banking regulators if required by law or court order. We comply with requests from Indonesian authorities and our service regions' legal frameworks. We do not voluntarily share your data with government agencies absent a legal requirement.

Data Security on hylos

We at hylos protect your data using industry-standard encryption and security protocols. All communication between your device and our servers uses HTTPS encryption—your data is scrambled in transit and cannot be intercepted. Your password is hashed and salted, meaning we do not store your actual password; we store only a cryptographic representation that cannot be reversed.

Our servers use firewalls, intrusion detection, and regular security audits to prevent unauthorised access. We limit employee access to personal data to those who need it for their job functions. We do not store payment card numbers or banking credentials on our servers—payment processors handle that sensitive information directly.

We maintain backups of your account data to ensure we can recover your information if our systems fail. These backups are encrypted and stored securely. We do not retain backups longer than necessary for operational purposes.

Your Rights Regarding Your Data on hylos

We at hylos recognise your rights to access, correct, and delete your personal data. You can log into your hylos account and view your personal information, transaction history, and account settings at any time. You can update your email address or phone number through your account settings.

You can request deletion of your account and associated data by contacting our support team. We will delete your personal information within a reasonable timeframe, subject to legal retention requirements. We may retain transaction records for banking audit purposes even after account deletion, but we will remove your identity documents and contact information.

You have the right to object to certain data processing. If you do not wish to receive security alerts or support communications, you can adjust your notification preferences in your account settings. However, we cannot disable essential communications related to account security or payment processing.

Cookies and Tracking on hylos

We at hylos use cookies to maintain your login session and remember your preferences. A cookie is a small file stored on your device that identifies you when you return to hylos. Session cookies expire when you close your browser. Persistent cookies remain on your device until you delete them or they expire.

We use cookies to track your activity on hylos—which games you play, how long you stay on each page, and which features you use. This information helps us improve our platform and identify technical issues. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but doing so may prevent hylos from functioning properly. You will not be able to stay logged in, and some features may not work as expected.

How Long We Keep Your Data

We at hylos retain your personal data for as long as your account is active. After you delete your account, we retain transaction records for seven years to comply with banking regulations and anti-money-laundering requirements. We delete your identity documents, email address, and phone number within thirty days of account deletion, unless we are required by law to retain them longer.

We retain your transaction history indefinitely while your account is active so you can access your complete account record at any time. This history includes all deposits, withdrawals, entries, payouts, and game sessions.

Contact Us About Privacy on hylos

If you have questions about our privacy practices, concerns about your data, or requests to access or delete your information, contact our support team through the hylos help centre or email. We respond to privacy inquiries within ten business days. Our support team operates in English and Indonesian and can assist users from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions.

We at hylos take your privacy seriously. We are committed to protecting your personal data, maintaining transparent practices, and complying with applicable data-protection laws. This privacy policy reflects our current practices and will be updated if our operations or legal requirements change. Your continued use of hylos indicates your acceptance of this policy.

Jurisdiction and Applicable Law

We at hylos operate in jurisdictions where local law permits online gaming. Our services are available only where applicable law permits. Users are responsible for verifying that access and use of hylos comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where such activities are prohibited.

This privacy policy is governed by the laws of the jurisdictions in which we operate. Any disputes regarding data handling or privacy practices will be resolved according to applicable local law. We comply with data-protection regulations in Indonesia and our service regions.

Updates to This Privacy Policy

We at hylos may update this privacy policy periodically to reflect changes in our operations, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of hylos after such updates constitutes your acceptance of the revised policy.

We encourage you to review this policy regularly to stay informed about how we protect your data. If you have concerns about any changes, contact our support team before continuing to use hylos.